At Web Equipe, our tireless effort is satisfying our customers with the WordPress themes they have purchased believing us. In some cases, you may face some issues that make you not completely happy with our services or products. Though we do not see any affair like this, nevertheless if it happens to you, we assure you not to worry, as we provide a refund by realizing and justifying the incidents of you. We always recommend submitting your query opening a private support ticket with the attachment of the appropriate screenshot and/or links. Having that in mind, we always close the case of refunding within two weeks of business days.
Issues We Accept For Refund:
There will be a refund/return if the purchasing theme is:
- Completely non-functional and not usable.
- If our technical department fail to fix the issues
- The descriptive words/demo do not go with your purchased themes.
- Unavailable to access or download
- If you purchase the themes within 7 Days
- You haven’t got any response from us, that your query does not go with our refund policy.
Following the above situations, you can request a refund to us.
Issues We Do Not Accept For Refund:
- Your described words are not true/similar with your website, links or screenshot.
- Suddenly, you have changed your mind or wanted to check the main themes only.
- Your teammate has purchased the themes using your/your company credit card or PayPal account.
- You are refusing to give access to your website to our technical support team for fixing or resolving the issues you are facing.
- When you purchased the themes using any promotional offer.
- When any discount or promotional offer is already running, you are not eligible to get the refund. You have to submit the query after the end of the promotional period.
- There will be no refund for extended, renewed or upgrades period
- You have purchased the themes for up to 7 days.
- Any fraud Activities or performance
- There will be no refund if you cancel your membership with us. Note that, you have the right to cancel your account at any time.
- After getting the refund, you will not be able to download/use the premium themes anymore.
- After the update of our theme, if you face the same issues, you will also be eligible for the refund.
- It may take up to 15 Working days to get back of your refunded money.
Web Equipe Authority keeps the right to change/update of the above policy. We suggest checking the page when requesting to get the refund. We, the Web Equipe Authority are always with you. So, no need to feel hesitation choosing our themes. We will do/update anything which will satisfy our respected customers/users. Not to mention, the winning of you, is the winning of our team.